Refund & Return Policy

Last Updated: October 10, 2026

At Lumavai, your satisfaction is our priority. We want you to shop with confidence and love every purchase you make.

We understand that shopping online can sometimes be challenging, which is why we are committed to providing excellent customer service and a straightforward return experience.

We proudly offer a 40-Day Money-Back Guarantee, subject to the terms and conditions outlined below.

Return Policy

We accept returns or exchanges for eligible items purchased directly from our official website, https://lumavai.com/, within 40 days of the original purchase date, under the following conditions:

• The item must show no visible signs of damage.

• All original packaging must be intact.

• Any signs of damage may affect eligibility under our return guarantee.

• Proof of purchase must be provided upon request.

Items cannot be returned or exchanged after 40 days from the original purchase date, except where otherwise required by applicable law.

Certain types of products are not eligible for return, including intimate or sanitary goods, hazardous materials, and flammable liquids or gases, where applicable and permitted by law.

To complete your return, we may require a receipt, order confirmation email, or other proof of purchase containing your order number.

For all returns and exchanges, please contact our customer support team at suppport@lumavai.com.

Include your order number and the reason for your return or exchange. Our team will review your request in accordance with this policy.

Return Shipping & Restocking Fee

Customers are responsible for the shipping costs associated with returning their items, except where otherwise required by applicable law.

If you are returning an item valued at more than $30, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee receipt of returned items that are lost in transit.

Keep-the-Item Partial Refund Option

If you prefer to keep your item rather than ship it back, Lumavai may offer a partial refund as an alternative.

Under this option, a restocking adjustment may be applied to the refund amount, allowing you to receive partial compensation without returning the product.

The availability and amount of any partial refund will be communicated to you for approval before it is processed.

This option is voluntary and does not replace any refund rights required by applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you by email confirming receipt and whether your refund has been approved or rejected.

If your return is approved, your refund will be processed and credited to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received an approved refund, please check your bank account or payment method again.

Financial institutions may require additional processing time before refunds are posted. A processing period of approximately 2–3 business days is common, although actual timelines may vary.

If your refund has not appeared after this period, please contact us at suppport@lumavai.com so our team can investigate.

Gifts

For items purchased as gifts, please follow the return instructions outlined above.

If an item was marked as a gift when purchased and shipped directly to you, an eligible approved return may be refunded in the form of store credit.

Once the returned item is received and approved, a digital gift certificate for the applicable return value will be sent to you by email.

Where a refund to the original payment method is required by applicable law, those rights will remain unaffected.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our support team at suppport@lumavai.com.

We request that visible damage be reported within 48 hours of delivery whenever reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the damaged or defective item, where available.

• Photographs of the packaging, if relevant.

We may use carrier tracking information, delivery confirmation, and timestamps when reviewing damage or return requests.

Reporting an issue after 48 hours may make verification more difficult, but this reporting window does not remove any rights you may have under applicable consumer protection laws.

40-Day Money-Back Guarantee

At Lumavai, we stand behind our products and are committed to customer satisfaction.

Our 40-Day Money-Back Guarantee allows eligible customers to request a return or refund within 40 days of purchase.

To qualify, products must meet the return conditions outlined in this policy.

We encourage customers to contact our support team if they experience any issues with their purchases.

Our team will work with you to review available return, exchange, or refund options.

Feedback & Customer Support

We value your feedback and welcome any questions, suggestions, or concerns.

If you need assistance with a product, return, refund, or exchange, please contact us.

Lumavai Customer Support

Legal Business Name: BARON LLC

Website: https://lumavai.com/

Email: suppport@lumavai.com

Business Address:

BARON LLC
Clinton
Clinton, OK 73601
United States

Please contact our customer support team before sending any return package. The authorized return shipping address will be provided during the return process.

Thank you for choosing Lumavai. We appreciate your trust and look forward to serving you.