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Shipping Policy

Last Updated: October 10, 2026

Welcome to Lumavai! We are committed to providing a reliable and convenient shipping experience for our customers worldwide.

This Shipping Policy applies to orders placed through https://lumavai.com/, operated by BARON LLC.

Shipping Partners

Lumavai partners with major shipping carriers, including USPS, FedEx, SF Express, DHL, UPS, and EMS, which work with local couriers to deliver orders directly to your door.

We offer flat-rate worldwide shipping.

Order Processing and Verification

You will be charged at the time of purchase. All orders and payments are subject to verification and approval before shipping and may take several days to process.

To help prevent credit card fraud, orders with incorrect billing information or those requiring additional verification may be delayed or canceled.

Processing Time

Orders are typically processed within 1 to 2 business days before being handed to the carrier.

During peak seasons, holidays, or periods of high demand, processing may take longer.

Orders are processed and shipped on business days only. We do not ship on weekends or holidays.

Address Changes

Address updates can only be made before an order has shipped.

Once an order has been shipped or a tracking number has been issued, address changes are no longer possible. Orders shipped to an incorrect address provided at checkout cannot be modified or rerouted.

If a package must be reshipped due to an incorrect or incomplete address, the customer may be responsible for an additional reshipping fee.

This policy is in place to help prevent fraud and misuse associated with post-order address changes.

Shipping Time

Shipping time begins once the order has been processed and handed to the carrier.

Average Delivery Times:

United States: Within 5 business days after shipment.
Outside the United States: Within 7 business days on average after shipment.

Delivery times are estimates only and are not guaranteed.

Shipping Locations

Orders within the United States ship from our US warehouse in Miami, Florida.

Orders outside the United States may ship from international fulfillment partners depending on destination and product availability.

Tracking Information

All orders are shipped with tracking.

Once your order is dispatched to the carrier's sorting facility, you will receive a shipping confirmation email containing your tracking details.

Tracking information may take 24 to 72 hours to update.

If your tracking information has not updated within 5 business days after shipment, please contact our customer support team.

Delivery Exceptions and Delays

Shipping delays may occur due to:

Carrier disruptions or operational issues.
Severe weather conditions.
Customs processing.
Failed delivery attempts.
Incorrect or incomplete shipping information provided at checkout.
Other circumstances beyond our reasonable control.

Lumavai is not responsible for delays, failed deliveries, or lost packages caused by incorrect address information provided by the customer, except where otherwise required by applicable law.

If an order experiences a significant delay beyond the estimated delivery timeframe, customers may contact our support team for assistance.

In cases of extended delay, store credit may be issued at our discretion, without limiting any applicable statutory rights.

Lost, Stolen, or Delivered Packages

If tracking shows that a package has been delivered but you have not received it, please contact the shipping carrier to help locate the package and notify our support team for assistance.

Carrier delivery confirmation and timestamps may be used when reviewing claims.

Claims for lost, stolen, or damaged packages should be reported promptly.

Lumavai will review reported delivery issues in accordance with applicable consumer protection laws.

Duties, Taxes, and Customs Fees

Orders shipped outside the United States may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the recipient.

If a shipment is refused and returned, the customer may be responsible for return shipping costs and applicable import fees, subject to applicable law.